Below are frequently asked questions.
If you have other questions, please just send it to concierge@seaculturebrand.com.


Frequently Asked Questions
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Yes, we offer free shipping on orders over $150.00

We use USPS to ship all domestic orders. For international orders, we use UPS or FedEx. Please allow 1-3 days for your order to ship.

Please contact info@seaculturebrand.com with your order # in the subject line to make any changes to your order before it ships.

Yes, we do. Please send an email to concierge@seaculturebrand.com with your order # and ask for gift wrapping on your order.

Our flagship store is located in beautiful Skaneateles, NY. You can see more information here.

We can exchange an item online within 14 days of purchase and provide an exchange in the following incidences: if you need to exchange an item for a different size or style, or if you wish to exchange an item because it wasn't desired, we can issue store credit back to you in the form of a gift card. Items you wish to exchange will only be accepted in their original condition, with tags and packaging intact.

The following items are excluded from any policies: The Fair Isle Sweater, books, socks, headwear, belts, vintage collections/jewelry. Any items returned to SEA CULTURE that are visibly worn, without packaging and tags, or laundered will not be subject to any policy.

To initiate an exchange for an item purchased on our online platform, please contact concierge@seaculturebrand.com with your order number as the subject line. The typical response time is 24-48 hours after the email has been sent.

Items purchased in-store are subject to the following policy: We can exchange an item within 7 days of purchase or issue store credit for any unworn SEA CULTURE branded merchandise. The exchanged item needs to include original packaging and tags. Customers must provide proof of purchase when exchanging items. We cannot accept any merchandise without a receipt or proof of purchase. Credit will be issued on a gift card for later use or can be settled at the time of exchange.

The following items are excluded from any policies: The Fair Isle Sweater, books, socks, headwear, belts, vintage collections/jewelry. Any items returned to SEA CULTURE that are visibly worn, without packaging and tags, or laundered will not be subject to any policy.