Below are frequently asked questions.
If you have other questions, please just send it to firstname.lastname@example.org.
We can return/exchange an item within 14 days of purchase. Items that you wish to return via mail are subject to a $7 processing fee. If you are looking to exchange an item for a different size, we do not charge a processing fee. Returns are credited back to the original form of payment. Items you wish to return/exchange will only be accepted in their original condition with tags and packaging intact. Items that are visibly worn or washed are not subject to our return/exchange policy. When returning an item in-store, you must provide proof of purchase. We cannot accept any merchandise without a receipt/proof of purchase.
Items marked as final sales are not subject to any return/exchange policy. Specialty items, footwear, headwear, socks, vintage collections, tobacco, and tobacco accessories are not subject to any return/exchange and are marked final sale. All custom products (custom embroidery, alterations, and repairs) are not subject to our return/exchange policy. This is a final sale item and cannot be returned.
Please allow us up to 7 business days to process your return/exchange via mail. Once we have the item in hand, we can start the process of a return/exchange.
Yes, we offer free shipping on orders over $150.00
We use USPS to ship all domestic orders. For international orders, we use UPS or FedEx. Please allow 1-3 days for your order to ship.
Please contact email@example.com with your order # in the subject line to make any changes to your order before it ships.
Yes, we do. Please send an email to firstname.lastname@example.org with your order # and ask for gift wrapping on your order.